New water meter readers appointed

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The Emfuleni Local Municipality has appointed Motla Consulting Engineers  in September 2011, on a  three year contract to provide both meter reading and disconnection services. The awarding of the said contract comes hot on heels of of cancelling a contract with the previous service provider due to disatisfaction with their performance.

Since the awarding of this contract to Motla, more than 100 000 consumer meters that were previously not read are now being read resulting in improved billing. They have further identified all bulk business consumer meters for refurbishment and maintenance and downloaded into the billing system.

In endeavour to compliment the work done by Motla meter readers, Emfuleni has started with the process of establishing of a revenue management agency that will be responsible for the collection of all monies, by appointind senior staff members to head that agency.

Consultants are busy reconciling more than 400 of the highest outstanding customer accounts in order to expedite billing and payment in order to improve cash-flow. A revenue enhancement program complements meter reading in terms of data cleansing and updating customer data for billing, which includes the reconciliation of the valuation roll with detailed customer data, update accounts with recent (actual) meter readings and plotting the locality of new meters by means of GPS readings.

By Stanley Gaba

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